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Stevens Henager College used deceptive trade practices in duping me in to enrollment with their college. Additionally, their financial aid office committed fraud in processing my student loans and Pell Grant.
I was contacted by telephone from Stevens Henager College in late October of 2012 to consider enrollment in their online college. During my enrollment process I was repeatedly lied to by my admission adviser, his superior who claimed to be the manager of student financial aid and other school officials. Said prevarications included promises of being provided full eBooks and text books that I could download and text books that would be sent to me. Additionally, I was promised that I would have access to the colleges learning portal for life so that I would be able to come back and use the resources to help me 'brush up' later on the things I had learned while attending their college. Finally, I was promised a $3,500 rebate on my tuition upon completion of my third month of attendance with their college.
On January 15th, 2013, in response to a financial award letter I received on 1/14/2013 from the colleges financial aid department, I sent a letter to the colleges financial aid department requesting that they cease all activity in obtaining funding from federal student loans and a Pell grant.
On February 4th, 2013, the college withdrew funds from the US Treasury in the amount of approximately $7,500 without my authorization and in direct conflict with my demand that the college cease all activities in obtaining federal student loans and a Pell grant in my behalf. This is a violation of Title 34 of the Code of Federal Regulations, Section 634, and constitutes theft.
On 3/19/2013, I sent an email to the college’s financial aid office asking them to return the aforementioned funds to the treasury department. The college replied very rudely informing me that they denied ever receiving my aforementioned letter to them, a fax and or email concerning the same. The college demanded that I provide proof that I sent the aforementioned letter. In response, I replied back to the college stating that I would initiate a lost letter claim the USPS and encouraged them to do the same.
Additionally, I conveyed to the college that regardless of whether or not they had received said letter, that their reply proved that they received a copy of the letter from the email they replied to. Therefore, under the aforementioned code of federal regulations, I further requested that they consider the letter they now admitted to have as a request to return my student loans and Pell grant back to the US treasury and or whatever source they received it from.
As of this date, my wife and I have sent several more emails to the college concerning the same, but they have never replied to us again. Both my wife and I called the college on numerous occasions and have repeatedly been told that there was no one available in their financial aid department to talk with us. On 2/25/2013 my wife called and asked to talk with the Director of the College. A man answered the phone and told her to "stop f-cking calling the school."
In March of 2013, I contacted several of my class mates to find out if they were experiencing similar problems with the school. Numerous people have told me that they were lied to by their admissions advisers during the enrollment process. One student told me that he was also promised a life time access to the learning portal for educational resources so that he could come back at later times to brush up on what he learned. He also told me that he was lied to about being provided eBooks and text books.
Additionally, another student informed me that she had been contacted by someone at the school claiming to be a compliance person who asked her if she would file a complaint against me for harassment for my contacting her by email asking her about her experiences with the school. She immediately told them that I had not been harassing her. The person she talked to became very belligerent with her and threatened to expel her from school if she did not cooperate with them.
Stevens Henager College is nasty organization to get involved with. If you are currently thinking about enrolling with these scumbags, do not do it. They will lie to you, rip you off and who knows what the heck they are doing with your personal and credit information. Stevens Henager College does not train their people for compliance with FERPA. Though federal FERPA regulations require the college to train their financial and records people for FERPA compliance, the administration of Stevens Henager College and their parent company
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