B-
Process Could Have Been More Effective
I did received some financial aid, but the process to get my questions answered regarding my financial aid was not pleasent. The staff was rude and not thorough when answering my questions. After most of my visits to the financial aid office, I was left more confused than when I walked in. I would suggest training the staff more so each staff member can answer questions students and parents have to their fullest. Also, the staff should be understanding that students and parents are not experts on financial aid.
May 09, 2012
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